We've tried to make our online ordering process as easy as possible. If you ever have any questions, please feel free to call us at 1-800-381-7179.
Catalog Quick Order
Ordering online from your catalog is quick and EASY!
Order by Phone
If you prefer to order by phone, call us 7 am-8 pm, CST, 7 days a week to talk to one of our courteous Customer Service representatives. Our number is 1-800-381-7179. Please have your credit card available.
You can also call us if you have any questions about the products we offer, or need help selecting the right product for your pet.
Order by Fax
Simply fax a completed order form to us at 1-800-776-8872, and we'll take care of it from there.
Order by Mail
To order by mail, print out and fill in the order form (see instructions above). You may pay by personal check, cashier's check, money order, or credit card. If you are paying by credit card, please fill in the requested credit card information. Please do not send cash. Mail the completed order form and payment to:
Ordering by phone or by fax:
We accept all major credit cards for online orders, including VISA, MasterCard, American Express and Discover.
Ordering by mail:
If you choose to send us your order by US mail, we accept personal check, money order, cashier's check or credit card. Be sure to calculate and include shipping charges and sales tax, where applicable.
All shipments to APO/FPO addresses are sent via USPS to distributing military centers in the U.S., at which time the military service assumes responsibility for shipping. Please allow 6 weeks for delivery.
NOTE: The following items cannot be shipped to an APO/FPO address: oversized items, vaccines, electronic items, and some meat products. Please contact customer service at 1-800-381-7179, or by email, to determine the exact restrictions.
Follow these steps when entering an APO or FPO address
If you wish to ship outside of the United States, please Contact Us beforehand with a list of your order item numbers so we may provide you with a custom shipping quote from our international carrier. For your convenience, we recommend sending your list via Email. You may also use our toll free number to contact our Customer Service Department: 1-800-381-7179.
Orders to Canada
Flat rate fee ($19.99 US) plus 12% International Surcharge based on merchandise value apply. Online orders ground shipping only; please call 800-381-7179 for expedited shipping. Please expect approximately 7-10 business days for delivery. Sorry, certain items (including prescription medications, foods, and flea & tick preventives) are not eligible for Canadian delivery. Look for the Red Maple Leaf for items available to ship to Canada.
Redeeming Coupons or Promotions
You may discover limited time coupons for Drs. Foster and Smith products in magazine, newspaper, television, catalog, or online advertisements. These coupons will usually provide an 8-digit code to redeem during online checkout.
Redeeming Gift Certificates
Add a personal touch to your purchase by adding a special message to any gift orders! Gift messages can be included in any order to add a special touch to your gift. Send a message from you to your loved one - or from your pet to theirs.
It's easy - when calling in to place an order, simply ask one of our friendly operators to add a gift message to your order.
For online ordering use the following procedure: